Telemarketing Skills Are So Simple.

No matter when communicating with customers face to face or communicating with customers through telephone, infectivity is undoubtedly an important factor affecting communication effect.

We all know that the power of communication mainly comes from three aspects: body language, voice and wording.

When we communicate with customers through telephone, we can not see each other with customers, which is more often reflected in your voice and your wording.

One thing we should pay attention to is that although we can not see each other on the phone with customers, it does not mean that our body language will not affect the infection, because your body language will affect the appeal of your voice.

Effective use of your voice appeal

Strong voice appeal will help your customers quickly accept you, like you, and help you to establish instant affinity.

From the perspective of communication elements, voice appeal comes from three aspects: voice characteristics, your wording and your body language.

The main factors of voice are: positive, enthusiastic, rhythmic, tone, intonation and volume.

Positive

A positive attitude can make your voice sound positive and dynamic.

A positive attitude is important not only for telemarketing, but also for any form of sales.

A positive attitude in telemarketing can lead to positive behavior.

Being active means that whenever you call the customer or when the customer calls you, you should think about the direction of sales promotion and the direction of sales promotion.

In many cases, all of our negative thoughts are caused by our own exertion of pressure. In fact, there is absolutely no need for us to do so.

So, if you used to face your customers negatively before, from now on, use your positive attitude to face every customer you meet, you will find that miracles really happen.

There is no doubt that enthusiasm can infect customers. It is a very natural process when we meet with customers.

But in telemarketing skills, it is difficult to achieve this.

Many of us meet with customers and talk for a long time, they can still be said to be full of energy, but on the phone, it is easy to feel tired.

Therefore, passion is not too difficult. It is difficult to maintain high enthusiasm at all times throughout the day.

But it is no wonder that endless calls can be easily understood by adding one after another, plus the pressure of work.

How to maintain a high degree of enthusiasm on the phone?

Take some time to break the phone and rest for a few minutes.

Drink a cup of your favorite drink.

Walk around and move about.

Take a deep breath.

Rhythm

The appeal is also reflected in the rhythm of speech.

On the one hand, rhythm refers to the speed of speaking itself, on the other hand, it refers to the reaction speed to the problem that the customer speaks.

Speaking too fast is likely to cause customers to not hear clearly, so that customers lose interest; and too slow speaking speed often lacks enthusiasm.

In addition, the reaction speed to customers is also important.

The response to customers is too fast, for example, customers say: "I say the main purpose of this matter is...

"At this time, the salesperson said," I know, you are mainly for...

"Because the salesperson knows what the customer is going to say next, he interrupts the customer. This situation will convey a message that does not care for the customers, and does not listen carefully to the customers.

Attention, at this time, we are not trying to answer questions, of course, too slow.

tone

The tone used when talking to customers is also important.

The tone should be neither too humble nor too strong.

That is, no customers feel that we are asking them, for example, "you see, this thing depends on you," and so on. Such a yes tone will only convey a negative impression to the customer, and it is also against the establishment of a professional image.

Just imagine: which expert is asking for help? Of course, we do not want our customers to feel that we have an aggressive posture, for example, "you don't know our company?!"

intonation

The intonation should not be too high. If it's male voice, a deep, strong, powerful voice will be more attractive. The male voice should not be too sharp, or too feminine, sissy.

At the same time, the use of intonation should be cadence in speech.