Ten Tips For Communicating With Foreign Customers

In business activities, master certain customers. Communicate The skill is very necessary, which will make your work much easier. Here are some points to be noticed in communicating with customers.

1. Europeans and Americans are very fond of interactive people. You don't need to be too cautious and do not need anything yes.

2. when talking to two people, call each other when appropriate. If you often call each other in a conversation, the other person will also call you. This will make it easy for the customer to have an impression on you, which will bring more benefits to the following customers. The name of the non English forum is like the Nordic name. We don't know how to pronounce it. Many French names are not pronounced in English. Note that you can't read directly and ask the customers directly. It's not rude. The names of Holland and Germany are 2 words. They must not read the last word. I.e. Caroline van Bommel, you can call this woman: Ms. van Bommel. If the atmosphere is good enough, you can simply call each other's single name.

3. native speakers of English may speak quickly and without pause. You can make others slow down a bit. It's not rude. Do not listen to customers without listening. Otherwise, customers will find it difficult to communicate with you. It's easy to walk away.

4. after the customer sits down, you can ask the customer how much time you can give me. How much time are you available? This can reflect your respect for the customer's journey, or allow you to master the content of communication according to time.

5. foreigners, as long as they sit down, let foreigners speak more, and introduce themselves when you are fully aware of them. When you talk with Europeans, you can ask the client to say briefly about the purpose of this trip. What kind of suppliers are you looking for? Some customers will not answer you directly, some customers will tell you.

6. if you are lucky enough to meet the title is Director, Vice President and so on. post Buyers should say more strategic things. These people came to the exhibition not for 1 cabinets and 2 cabinets. Many of them came to find strategic partners (Strategic Partners). So you have to play the long line to catch the big fish. If you have the power of your own factory, you should take the initiative to invite these people to visit your factory. These people have many qualifications, some people have MBA background., so they like to listen to sour words. These people opened their mouth shut: value, global supply chain, private label, costs, partnership, bottom line, and so on. You could say that.

We are one of the top 3 private label suppliers in the in, the first and the second, label, suppliers, in, the, suppliers, in, suppliers, in, suppliers, in, and the.

7. customers have the right to ask you a lot of questions. In fact, you have the right to ask customers. The following questions you may try to ask, you know the benefits of customers: How can you evaluate your suppliers? Many customers do not want to reply directly to you, because it is really too difficult. You can add, just generally speaking, not the, not, "", "

If it is Retailer How many stores does your company have?

If it's a middleman: Do you distribute your goods only in your domestic market? Or, Or, goods, distribute?

8. at the end of the last one or two days of the exhibition, you can ask: What do you think about the trade show? Did you find, you, and about? It's easy for you to ask this question to get the whole industry from your customers. The views of customers are valuable to you. At the same time, you also indirectly asked the customer what else was not found, maybe you can help the customer. If you happen to have this product, the customer will place the order to you.

9. when you introduce a customer, don't always say that the Our quality is very good. booth is full of time. Do not say that some guests can not measure, how can we applaud? Large company buyers are basically at least university degree, many have received specialized procurement training, they have a set of quantitative evaluation system inside. Therefore, it is best to use the quantitative terms of your industry to express that if the industry does not have quantitative terms, it is directly to say that We have supplied our products for XXXXX company for 5 years, and and, and it is best that the customer should know that it is almost the same grade as the customer, or a little higher, not too high. Otherwise, it should be misunderstood.

10. in fact, the buyers of big companies are most concerned about not price, quality, but reliability.: similar commodities. Buyers buy from different suppliers. The price is a little small, and foreign companies are acceptable. However, if the buyer is in trouble, the problem will be bigger. If Europe is better, the US can leave immediately. Therefore, if we can consider the problem from the perspective of the customer, let the buyer feel that you are the most reliable among all the suppliers, including quality, price, long-term supply capability and so on.

In short, you are communicating with customers rather than being questioned. Be sure to interactive.