Sale Of Shoes After Sale Is Bad.
In today's near competitive competition, a brand wants to emerge in the same industry. Fashion design, excellent quality and sincere after-sales service can not be less. Before the press release, reporters learned from consumers that the 31st degree had not yet been linked to him, and the shoe problem has not yet been solved.
Recently, a complaint was received by netizens calling a serious quality problem and a very poor after-sales service.
Consumers: shoes wear out in less than a month, cross section occurs, and once again cross section, the quality of serious problems.
据王先生反映,今年5月份他在河南临颍361度专卖店购买了两双球鞋,均为316元,但鞋子穿了不到一个月就出现了断面,王先生当即与专卖店进行了联系了,可是专卖店老板却表示要让王先生再付160元才给换鞋,经过再三协商之下,王先生没有办法就出了60元换了鞋子,可是新鞋还是一样没有多久又出现了断面,王先生又与专卖店进行交涉,可是专卖店却以已经换过一次不能在换为由拒绝了王先生的要求,“鞋子出现断面已经是严重的产品质量问题,我已经很忍让了,花了60元来换鞋子,现在新鞋又断面怎么能因为换过一次就不能咱换呢,如果不是产品质量不过关,出现断面谁会去换鞋子啊,这种理由也太牵强了点吧,这叫我以后怎么在相信他们的产品啊,态度也太恶劣了太不负责任了……”
Until now, Mr. Wang's shoes haven't been solved very well for several months.
Manufacturer: no reply.
Regarding this, the reporter contacted the 31st Fujian head office, and the staff repeatedly indicated that the person in charge was on a business trip, but at that time the attitude was no longer so positive and the consumer side was not resolved.
Relevant departments: Consumers Association said that consumers can safeguard their legitimate rights and interests in accordance with relevant regulations.
The footwear "three package" has an effective period of 90 days, and the footwear products are seriously degumming, cracking, cracking, splitting, breaking, heeling, skin falling, core collapsing, nail head protrusion and so on. Operators should undertake the "three package" responsibility for returning, replacing, and repairing. Since the quality problems arise within the 7 days since the sale of footwear commodities, consumers may choose to return, replace or repair them. Within the next few days, consumers may choose to replace or repair them. After replacing the shoes, the validity period of the "worn bags" will be recalculated from the date of replacement, and the operators will be provided with new cards, or the replacement cards should be stamped on the original cards and the date of replacement should be noted. On this issue, the reporter interviewed the staff of the Consumer Association, told reporters that the national footwear three package stipulates that the "three package" of less than 100 yuan is valid for 60 days, more than 100 yuan (including 100).
The staff reminded consumers that they could safeguard their legitimate rights and interests according to the relevant regulations when they had disputes over footwear products, and could complain to consumers' rights and interests departments in case of problems.
The staff of the consumer association also said that footwear complaints have been occupying a certain proportion in various complaints, but consumers often find it difficult to protect their rights. The most important reason is the difficulty of testing.
After the shoes appear problems, businesses often avoid the problem of quality. If consumers have doubts, businesses will let consumers take their shoes to the quality supervision department.
Once tested, consumers will have to pay hundreds of dollars for testing fees.
For the running of shoes, wasting time and time, wasting money sometimes exceeds the value of shoes, and many consumers have to admit their bad luck.
In today's near competitive competition, a brand wants to emerge in the same industry. Fashion design, excellent quality and sincere after-sales service are all indispensable.
A brand with connotation and reputation should not only rely on strong financial support and good corporate culture, but the product quality and after-sales service attitude are the key step in the brand development process.
Insiders: brand is the soul, quality is life.
A senior executive who has been engaged in shoe industry's brand operation for many years has analyzed that there is nothing wrong with an enterprise's emphasis on brand promotion, but it can't "pick up sesame and lose watermelon".
If brand is the soul of an enterprise, quality is the life of an enterprise and the foundation of brand building. Only the quality of the product is promoted, and at any time, it is confident that the enterprise is a quality product, without quality problems, which is responsible to consumers, so that it is possible to create famous brands and thrive for a long time.
A brand is known, and the enterprise develops. Otherwise, the brand falls, and the business is almost bankrupt.
It can be seen that the brand is the symbol of an enterprise, the symbol of the enterprise, the spirit support of the enterprise, and the external manifestation of the culture of the enterprise, and the brand is not born with it, it needs to pay the diligent wisdom of the enterprise staff, strictly control the quality, and create it step by step.
In the face of the quality of many consumers questioned, is it more than 360 degrees to give consumers "more love"?
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